Our 30-day packages have a fair use policy for roaming in the EU – roughly 25% of the package allowance can be used while roaming, with the remaining 75% only being available for UK usage. Exact allowances are indicated in the product description for each package.

The exception to the fair use policy is the 100GB (UK) / 100GB (EU) package, which has 100% roaming allowance.

Data add-ons (not to be confused with our 30-day bundles) instead have full EU roaming allowance.

We have a 1 package per month policy – should you run out of data during your 30 days, you’ll need to look at our data add-ons instead.

If your current package runs out of data before the 30-day expiration date, then you can purchase a data add-on to keep you going until the end of your current package.

Note: These add-ons are NOT 30-day packages, but will instead run on until the end of your current package.

30-day packages should be purchased first if you don’t have any data on the SIM, and if you don’t have an existing package.

Data add-ons are only available for SIMs with an existing 30-day package: they are a short-term top-up that will keep you going should you run out of data, but haven’t reached the end of your current package.

If you’re nearing the end of your SIM’s 1-year period, you will receive an email notifying you.

You can either renew the SIM to keep it active for another year instead of purchasing a new SIM, or you can let the 1-year period run out, and we can deactivate the SIM.

For a replacement fee of £10, we can send a replacement SIM should you misplace or damage your current SIM.

Get in contact with our support team if you require a replacement SIM!