Activate Your SIM and e-SIM Solutions
Serving the United Kingdom and Channel Islands
Getting Started
Welcome to ClearMobitel Connect
ClearMobitel – Data SIM Customers
Your SIM will be activated by default, but will need to connect to the UK Mobile network for best results. We do not typically provision data bundles until you have received the SIM.
You can add data at https://clearmobitel.com/product/cm-connect-sims/
Online or Phone Customers
Thanks for joining ClearMobitel! Your SIM should work in your phone straight away, with just a couple of things to do to complete your account set up.
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- Pop the SIM in your phone you can send and receive calls and texts calls and use your data allowance immediately
- Register your payment details to continue to use your SIM after the first month. Complete the Direct Debit mandate here:
- Port in your number: If you have just received your new SIM, then please Whatsapp/Call +44 7550 051174 or SMS Text PAC to 65075 (free) to start the inbound port process.
Inserting the SIM in your phone
Your new CleanMobitel is a Triple SIM. That means it works in any modern phone.
Simply pop the correct size out of the card frame. If you aren’t sure which size to use then check your phone documentation, but most modern phones use the smallest size; Nano.
- Be very careful. Phones read SIM cards through a set of delicate metal terminals. Don’t force the SIM or apply excessive pressure or you could damage your phone.
- Make sure your phone is turned off when you swap SIMS or remove the battery or SIM tray.
- If your phone already has a SIM in it take note of it’s position before gently removing it.
If your phone has a SIM tray
Most modern phones have a removable SIM tray that containes your SIM and memory cards. It can be hard to find and is usually flush with the edge of your phone.
To remove the SIM tray there is usually a small hole, into which you insert a thin SIM removal tool. Push gently until you hear a slight click and the tray pops out slightly. If you don’t have a SIM tool then a pin or needle will work, but be careful – they’re sharp.
Simply place your new SIM onto the SIM tray. The SIM has a notch on one corner and should only fit in one way. You should not have to force the SIM or apply pressure.
When the SIM is correctly positioned on the tray just slide it back into the phone. If it becomes snagged or out of position don’t force it – simply remove the SIM, reposition it and try again.
When the ISM tray is securely seated restart your phone to start using it on the iQ network.
Register your payment details
The SIM you purchased comes with 1 month of service included. To continue to use your new iQ SIM for more than one month you need to provide payment details.
If you would like to keep the SIM for more than one month, or activate any of the more advanced services, Contact us on +44 7550051174
please complete the online direct debit.
What if I need more services?
EU Roaming and EU International Calling is Enabled. Data is set to “moderate” by default.
To protect your bill, we deactivate Roaming outside of the EU, International calling Outside of the EU, Premium rate calls and 18+ Mobile Data Content services by default. If you need any help, please contact us on +44 7550051174.
Help and FAQ
We have made a comprehensive FAQ page to answer all your questions. The FAQ includes information about your account, billing and setting up your phone.
